Here’s the deal:
Let’s be honest, most people don’t like problems. We’re not looking for most people. We’re looking for those unique individuals who live on the edges of normal, see problems, and thrive on the challenge of solving them. If you like being right in the middle of the action, our Tier II Technical Support might be the perfect GIG for you. This team provides inbound technical support to our customers and serve as the point of contact for the rare but particularly important moments in time when our services falter. Focused, cool under pressure, and committed to teamwork, Tier II is known for pulling all of their resources together to ensure a fast and responsive resolution.
In their own words, the Tier II Technical Support group is proudly “Nerdy by Nature” and they have the t-shirts to prove it! Each team member brings their own piece of ‘Nerdy’ to the team, complete with action heroes on their desks. This tight-knit group loves puzzles (even taking the occasional trip to the local Escape Room) and working together to figure out that one-off issue that seems to stump everyone, discussing it, and finding a solution.
We don’t require pocket protectors or slide rules, but you do need to have a thirst for tech knowledge, be able to build on it, and share what you’ve learned with your teammates. We love people who think outside the box to resolve issues more efficiently. Customer service experience is definitely a plus. We also look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free.
Here’s what a typical day looks like:
Our customers need us 24/7, so your day often starts when most others are ending theirs. Grab a stiff cup of coffee or tea, get a quick review of what happened in the previous shift, and start digging into some predefined tasks that team members may be involved with including:
Here’s what we expect you to prove at the interview:
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Here’s what our ideal team member will bring to the table: